This article covers the new feature allowing you to enable online donations for a limited time after your fundraiser. For more information about receiving your fundraiser donation check from the restaurant after your meal, click here.
You now have the ability to collect donations from supporters after your meal! Here's how it works:
1. Enable Post Meal Donations on Your Meal Management Page
Enabling Post Meal Donations allows your supporters to continue to give back even after your meal has completed. You can enable this at any time prior to the date of your fundraiser and it will be available for 7 days from the time your fundraiser is complete.
Pictured Above: Online Donation section of Meal Management Page
2. Share Meal Page with Supporters
Once your fundraiser ends, your supporters will be able to donate straight from your fundraiser's Meal Page.* Share the link on Facebook, Instagram, or anywhere your supporters will see it so they can continue to show their support.
Pictured Above: Public Meal Page
3. Track Your Check
The check will be mailed within three (3) business days after the donation window closes with an expected delivery date of 2 weeks or less from the date sent. You can also track the delivery status right from your Meal Management Page. Please reach out to our support team if for any reason you do not receive your check within 3 weeks of your event.
Pictured Above: Online Donation Tracking on Meal Management Page
Didn't Receive Your Check?
USPS tracking for your check can be found on the Meal Management Page for your event. If the check status is Delivered, but you haven't yet received your check, please do the following:
- Verify the mailing address you have on file by clicking on the appropriate group profile under Groups You Lead on your User Settings Page.
- Reach out to your local post office branch to confirm that it is not being held due to some delivery issue
- Contact GroupRaise Customer Support with the following information:
- Fundraiser Date
- Restaurant Host
- Organization Name
- Confirmed Mailing Address
*Please Note: Visa, Mastercard, Discover, and American Express accepted. Online donations are subject to standard card processing fees (average credit card processing fees generally range from 1.7% to 3.5% per transaction) + $1 for check processing. GroupRaise does not charge a platform fee or take a % of your online donations--we just want to help you raise more!
GroupRaise accepts refund requests for online donations up until the final date of the donation window (7 days after the event). After this point, all refund requests will be directed to the organizer of the event to be reconciled with them directly they have received the check for the donation amount in full.